COVID-19 PROTOCOL

Protocol Waterfront Apartments by Kaag Resort

Measures to prevent the spread of the coronavirus.

Best guest,

A warm welcome. Due to the coronavirus, a special protocol currently applies to our company and the apartments we rent. Our company follows the guidelines as determined by RIVM and the National government. We also take a number of extra measures to prevent the virus from spreading. Would you like to cooperate with the regulations below to protect each other's health?

For all guests: if you have a fever or have a cold you will not come to our company. Then stay home. This also applies to your family members.

Thank you for your cooperation.

Bookings & payments

• You are welcome. Preferably book online. Of course you can also email us This email address is being protected from spambots. You need JavaScript enabled to view it. or call + 31 (0) 70 - 711 3211
• When booking you must indicate the number and names of people traveling with you. After specifying this, you cannot occupy the house with more people than registered. Fewer people are possible.
• Pay the entire rental amount and additional costs before arrival, so that you only have to receive the key upon arrival.

Arrival & departure

• Although we prefer to give our customers a personal and extensive welcome, unfortunately this is not always possible at this time. We think this is a pity, but we ask for understanding of the following measures to limit contact moments as much as possible.
• If you wish, you can transfer the entire rental amount and additional costs before arrival, so that you only have to receive the key upon arrival.
• We will hand you 2 residence keys upon arrival. The service package with all information is in the apartment. The keys are disinfected. Everything taking into account the 1.5 m distance.
• On departure you can leave the key in the apartment, or hand it in if a personal check-out takes place.

Additional cleanliness

Firstly, we ensure extra good hygiene. That means that:

• The living area and the so-called “hand contact points” such as light buttons, remote controls, bedside tables and door handles / buttons are additionally cleaned with professional means
• The linen is washed at a temperature above 60 degrees so that viruses do not survive

Surroundings

• Keep 1.5 meters away from others, including in the woods, on the beach and dunes.
• Respect the door policy of the stores.
• If it gets too busy, find another spot.. 

Information provision

Make sure that your contact details are known to us. We can then quickly inform you about matters that are relevant.

National public information number for the coronavirus

You can contact the public information number 0800 - 1351  (between 08:00 and 20:00). 

General practitioner

During the week, always call the doctor during office hours:

Huisartsenpost Duin- en Bollenstreek
Rijnsburgerweg 46
2215 RA Voorhout

For emergencies, available all day on 0252 - 240 212
For life-threatening situations 112

https://huisartsenpostduinenbollenstreek.nl

Enforcement

These are special times and these require special measures. The safety of you and our staff is central to our regulations. The following references apply to the following RECRON General Conditions: Accommodations and holiday accommodations: RECRON General Conditions for Holiday Accommodations, article 9 paragraph 1

Questions

Do you have any questions about this protocol or anything else?

Call: + 31 (0) 70 - 711 3211
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.